Refund & Cancellation Policy

This Refund & Cancellation Policy establishes the legal parameters for transactions processed through Smoke Loop Intercept and its parent site, Burnout Ledger. To provide seamless global service, we partner with specialized Merchants of Record (including Paddle.com) and third-party marketplaces (such as Amazon Appstore and Hotmart). By initiating a purchase, you agree to the tiered refund protocols outlined below.

1. Free Trials and Auto-Renewal Mechanics

Our monthly subscription tier includes a 7-day free evaluation period. You will not be billed during this window. At the end of the 7th day, we will automatically charge the payment method on file the standard monthly rate ($5.99) unless the subscription is canceled beforehand.

  • It is the sole responsibility of the user to cancel the subscription prior to the trial expiration.
  • Cancellations executed mid-trial will not revoke access; you will retain premium privileges until the exact hour the 7-day period expires.

2. Monthly Subscription Tier

Monthly recurring payments are eligible for a full refund strictly within 7 days of the initial charge, subject to our fair use guidelines.

  • Condition of Refund: The user must not have engaged in platform abuse, defined as executing bulk data exports, logging excessive synthetic entries, or using the platform solely for short-term data extraction before requesting a refund.
  • Subsequent Months: After the initial 7-day window, or for any subsequent monthly renewal charges, fees are strictly non-refundable. Canceling a subscription halts future billing but does not retroactively refund the current active cycle.

3. Annual Subscription Tier

Annual recurring subscriptions ($44.99) are eligible for a refund within 14 days of the initial purchase.

  • Proration Protocol: Approved refunds within this 14-day window may be prorated. If our system detects active, heavy utilization of premium features during those 14 days, the refund issued will be the annual fee minus the equivalent cost of one standalone monthly billing cycle.
  • Renewals of annual subscriptions are non-refundable. You will receive standard pre-renewal notifications and must cancel prior to the renewal date.

4. Lifetime Access License

The digital lifetime license ($99.99) grants unrestricted access to current and future premium features for the commercial lifespan of the Smoke Loop Intercept application.

  • This tier is eligible for a full refund within 30 days of purchase, strictly provided the user has not actively utilized premium features for more than 14 cumulative days within that window.
  • After 30 days, the digital asset is considered fully delivered, and the purchase becomes permanently non-refundable.

5. Third-Party Marketplaces & Merchants of Record

Depending on your checkout method, your transaction is governed by the billing entity:

  • Paddle & Hotmart: For web-based checkouts processed via Paddle.com or Hotmart, Smoke Loop Intercept authorizes and facilitates refunds directly in accordance with the 7/14/30-day rules above.
  • Amazon In-App Purchases (IAP): Purchases executed through the Amazon Appstore infrastructure are legally tethered to Amazon’s proprietary billing system. We do not have the technical or legal ability to process Amazon IAP refunds. All such requests must be routed directly through your Amazon customer dashboard.

6. Fraud Forfeiture & Abuse Prevention

To protect our infrastructure and intellectual property, the right to a refund is immediately forfeited under the following conditions:

  • The user’s account is suspended or terminated for violating our Terms of Service.
  • The user employs automated scripts, bots, or malicious exploits against the application.
  • The user attempts “wardrobing” (subscribing, exporting all historical data analytics, and immediately requesting a refund).

7. Payment Disputes and Chargebacks

A chargeback is a severe dispute mechanism meant for actual credit card fraud. We urge users to contact our support desk to resolve billing anomalies.

  • Initiating a chargeback or payment dispute without first contacting our support team constitutes a breach of this agreement.
  • We automatically dispute unwarranted chargebacks with the issuing bank by providing usage logs, digital delivery receipts, and this agreed-upon policy. Accounts that trigger unwarranted chargebacks will be permanently banned from the platform and its network of services.

8. Submission Procedure

To initiate a valid refund request, email support@burnoutledger.com strictly from the email address registered to your Smoke Loop Intercept account. You must include:

  1. Your full name and account email.
  2. The exact transaction ID or invoice number provided by Paddle, Hotmart, or our billing system.
  3. A brief explanation of the request.

We audit and process valid requests within 3 to 5 business days. Once initiated, funds may take an additional 5 to 10 banking days to appear on your statement, depending on your financial institution and local currency exchange protocols.